1. Where we ship
We ship to all 50 US states and the District of Columbia, including APO/FPO addresses via USPS. We do not currently ship internationally or to freight forwarders.
2. Processing time
Orders placed before 2:00pm ET on a business day are usually picked and packed the same day; otherwise they ship the next business day. We do not ship on weekends or US federal holidays. Large promotional periods may add one business day.
3. Rates and delivery estimates
Standard ground shipping is free on orders over $75 after discounts. Below that threshold, rates and estimates are:
- Standard Ground — $6.95, arrives in 4–7 business days
- Expedited — $14.95, arrives in 2–3 business days
- Express — $26.95, arrives in 1–2 business days
- Alaska, Hawaii and remote ZIP codes may add 2–4 business days and a surcharge shown at checkout
4. Tracking
You receive a shipping confirmation email with a carrier tracking number as soon as your parcel leaves our warehouse. You can also look it up any time on our Track Your Order page using your order number. Carrier scans can take up to 24 hours to appear.
5. Split shipments
If part of your order is delayed, we ship what is ready first and send the rest as soon as it is available, at no extra shipping cost to you. Each shipment gets its own tracking number.
6. Address accuracy
Please double-check your delivery address at checkout. We can correct an address within 24 hours of ordering if the parcel has not been handed to the carrier — email respect.usa007@gmail.com or call +1 (443) 316-9956. Parcels returned to us because of an incorrect address are refunded less the outbound shipping cost.
7. Delays
Delivery estimates are not guarantees. Weather, carrier backlogs and peak-season volume can add time. If your parcel is more than three business days past its estimate with no carrier movement, contact us and we will open a carrier investigation on your behalf.
8. Lost or damaged parcels
Report visible shipping damage or a missing parcel within 14 days of the delivery date, with photographs where possible. Once the carrier confirms the loss or damage — usually within 7 business days — we send a replacement at no cost, or refund you in full if the item is no longer available.
9. Refused deliveries
A refused parcel is treated as a non-defective return: we refund the item value once the parcel is back with us, minus the original outbound shipping cost.