1. Return window
You have 30 days from the delivery date to request a return. Items must be unused, in their original packaging, with any tags, inserts and protective wrapping included.
2. How to start a return
Email respect.usa007@gmail.com with your order number and the items you want to return, or call +1 (443) 316-9956 during customer care hours. We reply within one business day with a return authorization and the address to ship to. Please do not send anything back before you have that authorization — unannounced returns can take much longer to process.
3. Return shipping costs
Who pays return postage depends on the reason:
- Defective, damaged or incorrect item — we email you a prepaid label; you pay nothing.
- Changed your mind or ordered the wrong size or color — return postage is your responsibility, and the original outbound shipping cost is not refunded.
- We recommend a trackable service; we cannot refund a return we never receive.
4. Items we cannot accept
For hygiene and safety reasons the following cannot be returned:
- Bedding, pillows, towels and bath mats that have been used, washed or removed from sealed packaging
- Items damaged by misuse, improper cleaning, or normal wear after use
- Clearance items marked final sale at the time of purchase
- Gift cards
5. Inspection and refunds
We inspect returns within 2 business days of arrival. Approved refunds are issued to your original payment method within 3–5 business days; your bank or card issuer may take an additional 3–10 days to display the credit. We refund the item price plus sales tax paid on it.
6. Partial refunds
If an item comes back used, incomplete, or without its original packaging, we may issue a partial refund reflecting the reduction in value. We always contact you first and explain the amount before processing it.
7. Exchanges
The fastest way to exchange a variant — a different size, finish or color — is to place a new order and return the original for a refund. If the item you want is out of stock, tell us and we will reserve it for you when it lands.
8. Defective or incorrect items
Contact us within 14 days of delivery with photographs of the fault or the wrong item. We will send a replacement with expedited shipping at no charge, or refund you in full, whichever you prefer. Manufacturer warranties, where offered, are in addition to these rights.
9. Cancelling an order
An order can be cancelled free of charge any time before it is handed to the carrier — usually within 24 hours of ordering. After that, please use the return process above.
10. Your statutory rights
This policy is in addition to the rights you have under applicable state and federal consumer law, which are not affected by anything written here.