1. Who we are
RESPECT GLOBAL DIGITAL INC ("Respect Global Digital", "we", "us") operates this online store. Our registered address is 1065 Canadian Place, Suite 201 #335, Mississauga, ON L4W 0C2, Canada. You can reach us at respect.usa007@gmail.com or +1 (443) 316-9956 with any privacy question or request.
2. Information we collect
We collect only what we need to sell and ship household goods to you:
- Order information: name, email, phone number, billing and delivery address, and the items you buy.
- Payment information: processed by our payment provider. We receive a confirmation, the card brand and the last four digits — never the full card number.
- Account information: your email address and any addresses you choose to save.
- Support messages: what you send us by contact form, email or phone, so we can help and keep a record.
- Usage data: pages visited, device type, approximate location from your IP address, and referral source.
3. How we use your information
We use personal information to:
- Process, ship and invoice your orders, and handle returns or refunds.
- Send transactional messages such as order confirmations and shipping notifications.
- Provide customer support and keep a record of previous conversations.
- Detect and prevent fraud, abuse and payment disputes.
- Improve our catalog, site performance and delivery options.
- Send marketing emails only where you have opted in. Every marketing email includes an unsubscribe link.
4. Legal bases
Where privacy law requires a legal basis, we rely on contract performance for order processing, legitimate interests for fraud prevention and service improvement, consent for marketing and non-essential cookies, and legal obligation for tax and accounting records.
5. Sharing your information
We do not sell your personal information. We share it only with service providers acting on our instructions:
- Payment processors, to authorize and capture your payment.
- Shipping carriers, to deliver your parcel and provide tracking.
- Email and hosting providers, to run the store and send transactional messages.
- Analytics providers, in aggregated or pseudonymized form.
- Professional advisers or authorities, where the law requires it.
6. Retention
Order and tax records are kept for seven years as required by US financial recordkeeping rules. Support messages are kept for three years. Marketing preferences are kept until you withdraw consent. Analytics data is retained for 26 months.
7. Your rights
Depending on where you live, you may request access to your data, correction, deletion, a portable copy, or that we stop using it for marketing. Email respect.usa007@gmail.com and we will respond within 30 days. We will never charge you or reduce your service for exercising these rights.
8. Security
We use TLS encryption in transit, restrict internal access to order data on a need-to-know basis, and require our payment provider to maintain PCI DSS compliance. No system is perfectly secure, so we ask you to use a strong, unique password for your account.
9. Children
Our store is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.
10. Changes to this policy
If we make a material change we will update the date at the top of this page and, where appropriate, notify you by email. Continuing to use the store after a change means you accept the updated policy.