1. Accepted payment methods
At checkout we accept:
- Visa, Mastercard, American Express and Discover credit and debit cards
- Supported digital wallets, including Apple Pay and Google Pay where your device offers them
- Respect Global Digital gift cards and promotional credit, applied before card payment
2. Currency
All prices and charges are in Canadian dollars (CAD). If your card is issued outside Canada, your bank sets the exchange rate and may add a foreign transaction fee that we do not control or receive.
3. Authorization and capture
When you place an order we authorize your card for the order total. The funds are captured when your order ships. If an item becomes unavailable before shipping, we capture only what ships and release the rest — your bank may show the released hold for a few business days before it disappears.
4. Sales tax
Sales tax is calculated at checkout based on your delivery address and the taxability of each item in your cart. The exact amount appears in your order summary before you pay and again on your receipt. Tax-exempt organizations should email us their certificate before ordering so we can set the exemption up.
5. Billing descriptor
Charges appear on your statement as "RESPECT GLOBAL DIGITAL". If you see a charge you do not recognize, contact us before disputing it with your bank — we can identify the order in minutes and refund it if it was not authorized.
6. Card security
Card details are entered on encrypted pages and passed directly to our PCI DSS compliant payment provider. RESPECT GLOBAL DIGITAL INC never sees or stores your full card number, and we never ask for card details by email, text message or phone.
7. Failed and declined payments
If a payment is declined, the order is not accepted and nothing ships. Common causes are an address mismatch, an expired card or a bank fraud hold. Check the details and try again, or contact your bank; your cart stays saved in the meantime.
8. Refunds and credits
Refunds go back to the original payment method — we cannot redirect them to a different card or account. Processing takes 3–5 business days on our side, plus your bank's own posting time. Gift card and promotional credit is refunded as store credit.
9. Chargebacks
Please contact us first at respect.usa007@gmail.com or +1 (443) 316-9956. A chargeback locks the funds for up to 90 days while the card networks investigate, whereas we can usually refund a genuine problem the same day.
10. Invoices and receipts
Your order confirmation email is a valid receipt. If you need a formal invoice with your business name, VAT-style reference or purchase order number, email respect.usa007@gmail.com with your order number and we will send one within one business day.